Trikala

Stakeholder

Recommendations / Suggestions

Concerns / Barriers

Service Providers

Public Transport Operators, Mobility operators, Private ride hauling companies

  • Redesign bus services based on real user demand data. The ongoing project developing SMART3 app is good example. 
  • Need for more flexible and inclusive bus routes, particularly for those that serve rural areas and vulnerable people.
  • Need for making the bus services affordable for vulnerable people.
  • Taxi vehicles could be operated as autonomous vehicles remotely and thus enabling taxi drivers to manage multiple vehicles at once. This would maintain the taxi drivers as part of the transport ecosystem.
  • Importance of CCAM to provide personalized and flexible travel services, especially for frequent travelers and those with specific mobility needs.
  • Emphasis on the needs of vulnerable people by public service providers and infrastructure improvement. This includes making bus stops more accessible and ensuring affordable transport for lower income groups.
  • Promote public transport as the main primary solution for addressing mobility needs and reducing car dependency, with CCAM acting as complementary tools.
  • Bus services were rated poorly in terms of accessibility, comfort, punctuality, and availability. This is a major concern, as public transport is expected to be a key component of sustainable mobility solutions.
  • Bus stops and buses were reported to be inaccessible to vulnerable groups, such as people with disabilities.
  • Limited Service for Rural Areas: Gaps in bus routes, especially in rural areas, which limits mobility for citizens living outside city centers.
  • Protentional disruptions on mobility industry and business model by autonomous vehicles.
  • Limited accessibility of public transport services for vulnerable people.

Government

Transport Authorities, Road Authorities (public bodies), Infrastructure managers, Municipalities / Cities/ Regions

  • Investment in digital solutions to create more responsive and integrated services.
  • Improve the infrastructure of bike lanes and enforce regulations to ensure safety of cyclists.
  • Zero tolerance for violations like illegal parking in bike lanes or ramps for people with disabilities to make the city more inclusive.
  • Citizens are mainly concerned about safety and security when it comes to use public and shared transport, including cycling.
  • A significant portion of the elderly population struggles with using digital apps and services, which limits their access to smart city initiatives such as smart parking or digital transport apps.

Industry

Autonomous vehicles manufacturers, suppliers. ITS solutions’ providers. AI providers

  • Digital apps and platforms for gathering real time data on mobility needs.
  • Promotions f CCAM and ITS as a way forward in improving traffic efficiency, safety and sustainability in mobility.
  • Digital apps offered to citizens the ability to combine multiple modes of transport in one trip, thus making public transport more convenient and attractive.
  • Technology integration challenges between transport services and digital platforms/apps for mobility.
  • Older generations are more hesitant in technology which affects broader adoption of digital mobility solutions.

Non-profit organization and representative bodies

Driver’s associations
Trade associations
Cyclists’ associations
Environmental associations
Consumers’ associations.

  • Redesign bus stops to be more accessible, particularly for people with mobility challenges.
  • Transport options should be affordable especially for younger citizens and vulnerable groups.
  • Cultural shift away from private cars toward sustainable and inclusive mobility solutions, such as cycling and public transportation with the support of a safer infrastructure.
  • Importance of sustainable urban mobility plans, which focuses on encouraging citizens to adopt sustainable transport options, CCAM and cycling to reduce car dependency.
  • Importance of aligning local transport planning with broader climate goals, including initiatives like 100 climate neutral and smart cities by 2030.
  • Lack of safe bike lanes which obstructs the increase of bicycles in urban areas.
  • Concerns on safety of environmentally friendly transport such as cycling and walking.

Universities and Knowledge institutions

  • Redesign bus services in order to be more flexible and responsive to the needs of rural populations and vulnerable groups.
  • Important to educate the public about CCAM technology and build trust through proliferation of its benefits and limitations.
  • Lack of availability and affordability.
  • Inaccessibility of public transport particularly for rural residents and those with limited mobility.
  • Concerns about the continued reliance on private cars despite even for a 15 minutes city such as Trikala.

Key Insights by Stakeholder Group

Service Providers

Focused on improving service flexibility, accessibility, and affordability. They see the integration of technology and CCAM as both a challenge and an opportunity to redesign services. Concerned about competition with automation, but recognize the potential for integration with CCAM and the creation of personalized travel services.

Government

Emphasized safety, security, and inclusive infrastructure, particularly for vulnerable groups. They are also focused on promoting digital solutions but recognize the limitations for older populations.

Industry

View digital platforms and apps as essential for creating integrated and data-driven transport systems. They believe technology will drive the future of sustainable mobility but acknowledge public trust and education challenges.

Non-profit organizations
and representative bodies

Advocate for sustainable mobility policies aligned with climate goals and inclusive transport services that reduce car dependency and serve vulnerable populations. Focused on safety, affordability, and environmentally friendly transport options. They also give emphasis on the importance of safe cycling infrastructure and affordable public transport.

Universities
and Knowledge Institutions

Concentrated on accessibility and affordability as key barriers to mobility. They see public education on CCAM as crucial for increasing adoption.