Availability
Regarding availability, the option to plan and pay for a journey online is of highest importance for future CCAM services. While on the contrary analogous options, to plan and pay via phone support or at a service point are important to Digitally non-connected and Elderly people. For both groups, mere digital options might lead to their exclusion from CCAM services.
Regarding the requirements of acceptability:
- for Elderly people: it is most important to have only a short distance to a stop, and a connection guarantee for onward journeys. Compared to other groups of people with mobility challenges they have a higher need for personal support (e.g., via phone, service point) when planning and paying their journey;
- for Young people: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for People from rural areas: it is most important to have a connection guarantee for onward journeys, online options to plan and pay for their journey, and to have only a short distance to a stop;
- for People with a migration background: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for Single parents: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for Women: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for LGBTQIA+ people: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for People with low income: it is most important to have online options to plan and pay for their journey, and a connection guarantee for onward journeys;
- for People with physical disabilities: it is most important to have a connection guarantee for onward journeys, and to have only a short distance to a stop from their home;
- for People with mental disabilities: it is most important to have online options to plan and pay for their journey, a connection guarantee for onward journeys, and to have only a short distance to a stop from their home;
- for Digitally non-connected people: it is most important to have a connection guarantee for onward journeys, operating hours 24/7, and only a short distance to a stop from their home. This group also has a need for an analogous option (e.g., via phone/service point) to plan and pay for a journey;
Mean values of the Availability items for the groups of people with mobility challenges.
Note: categories are not distinct; one person can be in multiple groups. The group ‘others’ are participants not being in any of the other categories. Low-income persons are only from UK, DE, GR, NL.
Note: these data distributions are not weighted, therefore one individual can be part of different groups: e.g., an elderly woman who is not digital savvy can be part of the ‘elderly’ group, of the ‘women’ group and of the ‘digitally unsavvy’ group.