Hamburg
Stakeholder
Recommendations / Suggestions
Concerns / Barriers
Service Providers
Public Transport Operators, Mobility operators, Private ride hauling companies
- Retain human support in key areas, like bus stops, to ensure vulnerable people feel safe and supported.
- Integrating real-time information systems and emergency contact options in CCAM systems to provide instant assistance.
- Better integration between different modes of transport.
- Ensuring secure bicycle parking on buses and trains
- Prioritization in real time connectivity between transport modes.
- Lack of public trust in autonomous systems. Removing the human element from transport can reduce trust in CCAM systems.
- Issues with connecting different forms of transport.
- Lack of smooth transitions between modes and limited availability for secure parking facilities for bicycles.
Government
Transport Authorities, Road Authorities (public bodies), Infrastructure managers, Municipalities / Cities/ Regions
- Construction sites should be better managed with clear signage and personnel to guide pedestrians and vulnerable people.
- Prioritizing accessible bus stops by introducing mobile ramps, improved signage and communication systems to ensure inclusivity.
- Inadequate infrastructure and public space distribution. Poor management of construction sites, steep ramps and poor winter services magnify mobility challenges, especially for people with disabilities.
- Fully automated transport may reduce human interaction which is essential for supporting vulnerable populations. These people who are not digital savvy might be excluded by automated systems.
Industry
Autonomous vehicles manufacturers, suppliers. ITS solutions’ providers. AI providers
- Simplifies and standardized apps with real time information, clear instructions and multiple communication methods (sign language etc.).
- Prioritization on usability and accessibility.
- Digital tools must be complemented by human assistance.
- Digital divide which limits access for vulnerable people
- Data sovereignty and privacy. Collection of data from CCAM systems could lead to mistrust, especially if users don’t understand how their data is being used.
Non-profit organization and representative bodies
Driver’s associations
Trade associations
Cyclists’ associations
Environmental associations
Consumers’ associations.
- Improvement of physical infrastructures ensuring that bus stops, trains and other transport hubs are barrier-free
- Human support should not be entirely replaced by automation as many people need on-site assistance.
- Digital inclusivity with easy to use tools with options for alternative communication methods (e.g., voice recognition, sign language, simple language).
- Policies that prioritize shared mobility and promote the use of environmentally friendly transport.
- Incentives for people to use public transport and sustainable transportation modes like walking and cycling.
- Relocation of public space in favor of bicycles, pedestrians and shared mobility systems.
- Integration of real-time updates and multimodal connections to make sustainable mobility solutions more appealing.
- Physical barriers that exist in public transport (steep ramps, narrow stops, etc.).
- People with disabilities face significant challenges in navigating poorly designed infrastructure and digital tools that are not user-friendly.
- Lack of human support in CCAM system, which could lead into problems for people relying on assistance. Removing human assistance could lead to accessibility challenges.
- Dominance of private cars in urban areas and the limitations it imposes to sustainable transport solutions.
- Disproportionately allocated areas for private cars which limits the protentional for other types of mobility like walking and cycling
Universities and Knowledge institutions
- Clear safety protocols should be integrated into CCAM systems.
- Training programs for users to help them understand the technology.
- Emergency response systems to be available at all times within autonomous transport.
- Communication with the public about the safety measures in place would help build trust.
- Safety and security concerns about how well these systems could handle unpredictable traffic situations and whether the removal of human decision making would make autonomous vehicles less safe.
- Public perception could be heavily influenced by incidents of malfunction or accidents involving autonomous vehicles.
- Digital tools must be complemented by human assistance.
Key Insights by Stakeholder Group
Primary Concerns: Physical barriers, winter services, construction site disruptions, human interaction.
Key Suggestions: Barrier-free infrastructure, better coordination of services (especially in winter), signage improvements, and maintaining human support in automated systems.
2. Digitalization and Tech Stakeholders
Primary Concerns: Digital divide, data protection, and usability.
Key Suggestions: Simplified, accessible apps; alternative communication methods for non-digital users; and real-time updates integrated with multimodal transport systems.
3. Mobility and Transport Providers
Primary Concerns: Trust in autonomous systems, combinability of transport modes.
Key Suggestions: Maintain human support at critical points; improve connectivity between transport modes (bus, train, bike); and integrate secure bike parking into public transport.
4. Accessibility and Disability Advocacy Groups
Primary Concerns: Trust in autonomous systems, combinability of transport modes.
Key Suggestions: Maintain human support at critical points; improve connectivity between transport modes (bus, train, bike); and integrate secure bike parking into public transport.
5. Safety and Security Stakeholders
Primary Concerns: Safety and reliability of autonomous systems, public trust.
Key Suggestions: Implement clear safety protocols and training programs; proactively manage negative incidents; communicate transparently with the public to build trust in CCAM.
6. Environmental and Sustainability Stakeholders
Primary Concerns: Environmental impact of cars, public space distribution.
Key Suggestions: Promote shared, sustainable mobility; reallocate public space for bikes and pedestrians; and integrate multimodal systems with real-time updates for efficient use.